Terms & Shipping

Contact: shopjelarts@gmail.com

**Info for EU & UK Customers**

If you live in EU or the UK, keep in mind that I do not collect VAT on my store! Any VAT, duties, taxes, or fees applied to the order at customs are the customer's responsibility to pay in order to receive your package! This applies to any other country that might have import fees. If you're okay with the extra fees or delays, then you can still place an order.

Shipping Terms & Conditions

  • Before inquiring about a lost package, please wait the estimated time (see below)
  • If an order arrives damaged or incomplete, please contact me! I will get it fixed for you ASAP.
  • Customers are responsible for paying any additional duties and taxes their country may charge upon delivery (including EU & UK countries)
  • If the customer inputs their address incorrectly and the package gets lost, the customer may need to pay additional shipping for a replacement.

Why is shipping expensive?

I live in Canada, so if I'm shipping internationally the price can get up there! Sticker orders are shipped via lettermail, so they're much more affordable for you if you'd rather just order stickers! I hope to find cheaper solutions in the future, but this is the best I can do for now - thanks for your understanding!

How long until I receive my order?

There should be a time estimate at checkout but they aren't always reliable. Here's a very general guide:

Canada - up to 1month

USA - up to 2 months

International - up to 3 months

Orders normally arrive in a couple of weeks, but delays can occur - especially during the pandemic. Please wait a good amount of time before inquiring about a lost package, and thanks for your patience! 

My order hasn't arrived. What should I do?

The current pandemic has slowed down mail to some countries significantly. Please allow for two months for your package to arrive (or three months if you live internationally). If it hasn't arrived at that point, please contact me at shopjelarts@gmail.com. We will figure it out together!

Do you ship internationally?

Yes. Shipping costs are calculated at check-out, based on the order weight. Any extra duties & customs are the customer's responsibility to pay (see above for EU/UK orders as I do not collect VAT for those!).

Where's my tracking number?

Unfortunately, none of my shipping methods include tracking. The tracked options from Canada post are extremely expensive and I wouldn't expect anyone to pay those. In the future I may find alternate methods, but this is the best I can do for now. Even tracked packages can get lost in the mail; and aren't faster most of the time. Thanks for your understanding!